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Dealer Reviews

November 07, 2018
George67
I had a very good experience with this dealer the salesman was very knowledgeable and helpful. I don't have any more words than this to explain my experience


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November 07, 2018
Jackson Brown
Scheduling service was easy and painless. work was done right the first time and every time. I would recommend this dealership to anyone looking for service or a vehicle


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November 06, 2018
DREGEV3
We went in with our 2 daughters to look at leasing a vehicle. Our representative was Scott and he was great from the get go. Our daughters are 2.5 years and 4 months old. The play room kept our older daughter entertained while we sat and talked and the snack and coffee bar klept the adults happy. As this process took quite a while, our oldest was getting antsy so Scott turned on his personal laptop for her to watch videos on and kept her happy. We ended up leasing the vehicle we wanted at the pr


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November 05, 2018
Mc419
Great service. Thank you for special attention at the service center. Received estimate on work needed and the serviceperson was nice enough to refill the fluids that were low. Much appreciated


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November 05, 2018
DTC
I have had my Passat serviced exclusively by these folks, and they have always been pleasant, helpful, and professional. I usually wait while the car is in the shop, and have never felt like it was taking too long. They are fast, efficient, and very knowledgeable.


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November 05, 2018
JWK
The customer service staff was very knowledgeable, and helpful. They kept me up to date on the progress of the work being done on the car. The work was all under warranty. One of the problems another VW dealership did not fix correctly, but this place fix the issue correctly. I will only use Gallery VW for work on my car.


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November 03, 2018
F. Ebert
Great Staff, very helpful and really offered the best deal akribische Boston. Would definitely recommend that dealer for any foreign professionals around Boston looking for a Lease. Especially Tony and Nelson are great people.


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November 02, 2018
JIM.STAHL
Good service, knowledgeable staff. I had multiple some minor issues with all three vehicles. All issues were diagnosed and repaired properly the first time. They were able to work the cars in immediately to keep me and my family on the road.


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October 31, 2018
JOHNPRITCH
As usual my visit to Volkswagen Gallery in Norwood went smoothly and Samantha, Service Advisor was efficient and personable and went out her way to e helpful.


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October 31, 2018
Melle1990
I have always had nightmare dealership experiences, but when I went to VWGallery...I knew I made the right choice! Scott Santos was very helpful and very informative. He was extremely accommodating along the way. I highly suggest working with him. I will be back again when I am ready to trade for a new car. They were extremely professional and helpful. Rob who is the business manager was also great!


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October 30, 2018
WALLYWILDES
Tony made this deal very easy and the service was outstanding and very warm and friendly. Highly recommend you purchase any vehicle from these guys.


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October 29, 2018
TINA.MARIE.HANIFIN
It has been some time since Inlast encountered a dealership that had such capable and courteous staff. Highly recommend this dealership as their service department is second to none.


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October 29, 2018
GENNADIY.GEYYER
Good service, working price , friendly team. Shot waiting time. Personal wish help clients how talking discounts, advice better way to take better results. Good job!


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October 27, 2018
MARCIA.M.YATES
I actually look forward to having my VW Beetle serviced here - it's convenient and no-fuss, and they have a terrific business center where I can get work done while I wait. Staff are friendly and helpful.


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October 26, 2018
GolfTine
Both Service managers, Johnathan and Dave were excellent in explaining just what was needed for diagnosis and repair of clutch problem, as well as clearly explaining all option. And they were very attentive to all my questions in a most professional way. Overall, I'm very satisfied.


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October 26, 2018
courtstreet
Just bought a new VW wagon from this dealership in Norwood. No hard sell, just great support in helping me define what I was looking for and then making it happen, even when the car I wanted was not in their inventory. Also important was that they pulled it off in the time frame that I needed it to happen. Jamahl could not have been more accommodating and helpful. He came in early one day to make sure I got the car when I needed it and gave me an excellent tour of all the features of my new


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October 26, 2018
SOLIZ.ARNALDO153
The service rendered has always been of high quality, proficient and timely. I like very much the complete evaluation conducted of all systems to ensure all's well.


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October 25, 2018
Carolyn C
Everyone there is very helpful, pleasant and they listen to you without interrupting. they take their time explaining what the will do and they also keep you informed as you wait. Found out tire only had a nail that was repaired; other tire with small slice was not a problem; had oil changed before the winter and all else ok! AND they clean your car. overall left with smaller cost than expected and comforted to know car is ready for the winter! nice waiting room too.:)


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October 24, 2018
LOUISSMASELLA
The new car purchase process was one of the best I have experienced. Jamahl as a sales person was the right combination of advocate and negotiator in my transaction. Samantha in service had the same warmth and acumen as Jamahl. Clearly there is a positive culture at Volkswagen Gallery.


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October 23, 2018
ARamos
Scott Santos treated me and my family with the best respect and help you can possibly get, awesome sales man always helpful and eager to answer any questions asked. The process was made easy thanks to Scott. If you are looking into a car this is the place to go, I highly recommend you ask for Scott Santos.


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October 23, 2018
IVOLPEBARRY
My salesman said I had the best in Jamahl for a lesson on my new VW Beetle latest technology AND I did!! Jamahl answered all my questions with ease and helped me figure out and set everything to personalize my new Beetle to my individual needs. I left feeling great about my new car. Most important was knowing that if I had more questions I could certainly call or email. This kind of attention to the details and customer needs is the reason I keep coming back to VW Gallery! Thanks Jamahl and Ton


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October 22, 2018
MSGZENGA
I have been a loyal customer to VW for many years and since moving to my new home 7 years ago I have had all of my service done at VWGallery Norwood. I have also purchased my last 2 cars from them and would not hesitate recomending them to anyone. Exceptional service and very trustworthy. A true 10 experience.


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October 22, 2018
eric.leblanc
Service at this Dealership is outstanding. Yulissa is very knowledgeable, expert in her field. VW Gallery is tops in my book for VW Service/Sales. Would not recommend any other place to have your VW serviced.


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October 22, 2018
SHEILA.GIORDANO
With all the driving I do as a single women, I like to know that my car has been given the once over checking all fluids, tires, brakes, etc. Since I purchased my car at Volkswagen Gallery 7 years ago, I have been impressed with the professionalism of the staff and trust their advice. My concern going forward is not having a comp car during my service. When this was not offered anymore, I cried!!! The stress of having to drive from Hopkinton and find someone to pick me up has been a huge nig


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October 22, 2018
DYANNE.VILENO
I have had VW's since 1997. I just bought my 2010 Passat Wagon off of lease. My car started to shake on 128 S-my check engine light went on as well as the EPC code. I pulled over but decided on the spot to head the VW Gallery as I was an exit away. Once I got off the highway, my car would not accelerate and I was towed in. I called Yulissa to give her heads up my car was come in about 15 minutes. She was responsive, cool headed, and super supportive. I never felt like the Gallery was


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